AITAZAZ's CV
AITAZAZ SIDDIQUI
Client Relationship Management | Customer Support & Communication | Problem Resolution
Profile summary
Sales Executive with 6 years of experience in client relationship management and commercial operations. Adaptable professional transitioning from founder of an e-commerce venture to corporate sales, applying expertise in transaction lifecycle management and customer support. Skilled in coordinating multi-stakeholder communication and streamlining onboarding processes to meet regulatory requirements. Committed to delivering clear, effective solutions for enterprise clients through active listening and structured follow-up.
Career highlights
Client Relationship Management: Managed 50 client enquiries end-to-end at Woodlodge Properties, providing tailored guidance and coordinating communication across buyers, sellers, and legal representatives to resolve conflicting requirements.
Customer Support & Communication: Communicated with 100 prospective clients within 4 weeks at SandLab Volkcomm, identifying needs and managing outbound correspondence to secure discovery meetings with enterprise clients.
Operational Problem Resolution: Owned all customer touchpoints for an e-commerce venture, cutting delivery delays by 25% through logistics coordination and growing monthly sales by 35% based on direct customer feedback.
Corporate Onboarding & Compliance: Coordinates end-to-end client onboarding at Orpheus Financials by aligning with internal legal and compliance teams to verify documentation accuracy and expedite request resolution for corporate clients.
Key skills
Professional experience
Directs the onboarding lifecycle for UAE resident and offshore corporate clients. Manages cross-functional communication between legal, compliance, and operations departments to facilitate account setup and resolve client inquiries.
- Coordinates end-to-end client onboarding by preparing documentation and managing communication channels.
- Acts as the primary point of contact for corporate clients to address inquiries and provide status updates.
- Aligns with internal legal and compliance teams to verify documentation accuracy and expedite request resolution.
- Maintains CRM records for all client interactions to track progress and ensure follow-up consistency.
Managed client acquisition and transaction lifecycles within the Dubai real estate sector. Directed communication between buyers, sellers, and developers to align interests and facilitate property acquisitions.
- Handled 50+ client enquiries end-to-end, listening closely to individual needs and providing tailored, patient guidance through the Dubai property market.
- Conducted one-on-one consultations to understand client priorities and concerns, offering clear explanations of options and next steps.
- Coordinated communication across buyers, sellers, developers, and legal representatives, resolving conflicting requirements to keep every party satisfied.
- Kept meticulous CRM records and follow-up schedules, ensuring consistent, responsive communication throughout each client relationship.
- Built strong working knowledge of the UAE property landscape, enabling accurate, helpful answers to client questions on pricing and area trends.
Directed outreach operations for B2B technology and communication solutions. Managed the full lifecycle of prospect engagement, from initial contact to discovery meeting scheduling, while refining internal communication standards for the sales team.
- Communicated with 100+ prospective clients within 4 weeks, identifying needs and directing them to the right next steps via LinkedIn, calls, and email.
- Managed outbound calls and email correspondence, patiently addressing questions and concerns to secure discovery meetings with SME and enterprise clients.
- Documented a repeatable client-contact playbook that improved response times and the overall client experience.
- Supported client-facing proposal preparation and presentations, gaining hands-on exposure to full-cycle client support.
Shaped the commercial strategy for an e-commerce retail venture, steering all operational functions from procurement to customer engagement. Defined the service standards and supply chain workflows to maintain brand consistency across international markets.
- Owned every customer touchpoint end-to-end - enquiries, order updates, after-sales support, and reviews - building a loyal repeat-customer base through attentive, responsive service.
- Resolved customer questions and concerns promptly across channels, translating commercial goals into clear, helpful communication.
- Coordinated with international suppliers and logistics partners to resolve delays and keep customers informed, cutting delivery delays by 25%.
- Adjusted pricing and product offerings based on direct customer feedback, growing monthly sales by 35%.
Coordinates the onboarding lifecycle for UAE resident and offshore corporate clients. Acts as the primary point of contact to manage documentation requirements and internal cross-functional workflows.
- Manage each client's journey end-to-end — responding to questions, preparing tailored documentation, and following up proactively so clients stay informed at every stage.
- Liaise with legal, compliance, and operations teams to resolve client requests quickly and accurately, maintaining high satisfaction throughout.
- Maintain detailed CRM records of every client interaction, ensuring timely follow-up and nothing falls through the cracks.
Managed client relations within the Dubai property market, acting as the primary point of contact for property transactions. Directed the flow of information between buyers, sellers, developers, and legal entities to ensure transaction transparency and alignment.
- Handled 50+ client enquiries end-to-end, listening closely to individual needs and providing tailored, patient guidance through the Dubai property market.
- Conducted one-on-one consultations to understand client priorities and concerns, offering clear explanations of options and next steps.
- Coordinated communication across buyers, sellers, developers, and legal representatives, resolving conflicting requirements to keep every party satisfied.
- Kept meticulous CRM records and follow-up schedules, ensuring consistent, responsive communication throughout each client relationship.
- Built strong working knowledge of the UAE property landscape, enabling accurate, helpful answers to client questions on pricing and area trends.
Facilitated client engagement and sales operations within a B2B technology environment. Managed communication channels and internal documentation to streamline the transition of prospective leads into discovery meetings.
- Communicated with 100+ prospective clients within 4 weeks, identifying needs and directing them to the right next steps via LinkedIn, calls, and email.
- Managed outbound calls and email correspondence, patiently addressing questions and concerns to secure discovery meetings with SME and enterprise clients.
- Documented a repeatable client-contact playbook that improved response times and the overall client experience.
- Supported client-facing proposal preparation and presentations, gaining hands-on exposure to full-cycle client support.
Architected the commercial strategy for an e-commerce venture, steering end-to-end operations from supply chain management to customer engagement. Defined the service framework to ensure consistent brand interaction across all digital channels while managing relationships with international logistics partners.
- Owned every customer touchpoint end-to-end — enquiries, order updates, after-sales support, and reviews — building a loyal repeat-customer base through attentive, responsive service.
- Resolved customer questions and concerns promptly across channels, translating commercial goals into clear, helpful communication.
- Coordinated with international suppliers and logistics partners to resolve delays and keep customers informed, cutting delivery delays by 25%.
- Adjusted pricing and product offerings based on direct customer feedback, growing monthly sales by 35%.
Education
Supply Chain & Logistics | Relevant modules: Operations Analytics, Demand Planning, Procurement Strategy, Logistics Operations.
Supply Chain & Finance | Internationally selected to represent SZABIST at the cross-university Business & Supply Chain Leadership Program, Malaysia.
Languages
Urdu · Native
English · Professional